25ph app Privacy Policy

When you register for an account on 25ph app, we collect personal information such as your full name, date of birth, email address, mobile number, and a username of your choice. During the account verification process, we may also request a government-issued identification document to confirm your identity and ensure you meet the minimum age requirement for access to our platform in the Philippines. When you make deposits or request withdrawals, we collect transaction-related data including payment method details, transaction amounts, and timestamps, all of which are necessary to process your financial requests accurately and securely. We also automatically collect certain technical data when you visit or use our platform, including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve your overall experience. If you contact our support team, we retain records of that correspondence to help us resolve your queries efficiently and to improve the quality of our customer service over time.

The personal information you provide to 25ph app is used primarily to create and manage your account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the sports betting information and casino-style entertainment features available on our platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms, privacy policy, or platform features that may affect your use of the service. Technical and usage data helps us monitor platform performance, detect and prevent fraudulent activity, investigate suspicious account behaviour, and ensure that our security systems remain effective in protecting all registered users. Where you have given your consent, we may use your contact information to send you relevant promotional communications about platform features, new game categories, or special offers — you may withdraw this consent at any time by updating your notification preferences in your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

25ph app does not sell, lease, or otherwise transfer your personal information to unaffiliated third parties for their own commercial purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality and data protection obligations. In certain circumstances, we may be required by Philippine law, court order, or regulatory authority to disclose your personal information, and we will comply with such lawful requests while taking reasonable steps to notify you where permitted to do so. If 25ph app undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third-party partners we engage are required to handle your data in a manner consistent with the Data Privacy Act of 2012 and our own internal data protection standards.

Your personal information is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law, regulatory obligations, or legitimate business purposes such as dispute resolution and fraud prevention. When your data is no longer required for these purposes, we take appropriate steps to securely delete or anonymise it in accordance with our internal data retention schedule. While we implement robust technical and organisational measures to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 25ph app account and to keep your login credentials confidential at all times. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at [email protected] so we can investigate and take prompt action.

25ph app uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session, and gather anonymised analytics data that helps us understand how users interact with our platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as account login and session management. Analytics cookies help us measure page performance, identify popular content, and make informed decisions about platform improvements — this data is processed in aggregate form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, please be aware that disabling certain cookies may limit the functionality available to you on the 25ph app platform. We do not use cookies to track your activity across unrelated third-party websites, and we do not share cookie-derived data with advertising networks for the purpose of serving targeted advertisements.

Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request, and we will respond within a reasonable timeframe in accordance with our obligations under Philippine law. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and are committed to resolving them fairly, transparently, and without undue delay.